Atelier
Shipping & Exchanges
How your piece is made, how it reaches you, and what happens if something is wrong with it.
Everything is made to order
Nothing is made in advance and nothing is held in stock. Your piece is cut and finished by hand once you order it, and reaches you within 25–30 business days of ordering. You will get an email with tracking the moment it ships.
Slight variations in colour, weave and hand-finishing come with the way these pieces are made. They are the character of the garment rather than a fault.
Delivery
Within India, shipping is complimentary on every order, whatever it comes to. The amount shows in your bag as you shop, and it is zero.
We deliver worldwide. International delivery is charged at a flat rate that depends on the destination. Choose your country at checkout and the exact amount appears in your summary before you pay anything. If your country is not in the list, write to us and we will arrange it.
Delivery times once a piece has shipped are the courier's, not ours, and can be affected by customs, weather and local disruption.
Customs and import duties
Orders outside India may attract customs duties or import taxes on arrival. These are set by the destination country, are not included in what you pay us, and are the recipient's responsibility. We cannot predict them or mark a parcel as a gift to avoid them.
Exchanges and returns
Because every piece is cut for you after you order it, we are not able to accept returns or exchanges for a change of mind, for fit, or for colour preference. We would much rather help you get it right the first time. The size chart is on every product page, and we are glad to talk through measurements before you order.
Once a piece is in production we cannot change its size, colour or specification. If you need to correct something, write to us the same day and we will do what we can.
If your piece arrives damaged
We will put it right. Write to hello@ceramelle.in within 7 days of delivery with your order number and a photograph of the damage, and we will replace the piece or refund it in full, whichever you would prefer.
Approved refunds go back to the original payment method within 5–7 business days of us agreeing them. You will never be asked to pay return postage on a damaged piece.